All of our plans have unlimited number of review site and social media account tracking, unlimited team users and no cap on the number of customer feedback responses.
Monitor online reviews from more than 75 sources including Google, Yelp, TripAdvisor, Zomato, Booking.com, mobile app stores and food delivery apps.
Respond directly to online reviews across multiple locations from one dashboard and track your response rate and time.
Personalized response templates by brand, sentiment and categories (e.g., food related, service related, etc.).
Customizable email notifications of new reviews with the ability to add recipients at store level.
Unique QR Code for dine-in, delivery or in-store to get more positive reviews on Google & other sites as well as reduce the number of negative reviews.
Track your star rating & volume of reviews across all locations and review sites, low and high performing location ranking and analyze customer sentiment.
A unified inbox your Direct Messages (DMs) from all of your social media accounts on Instagram, Facebook & Twitter (more integrations coming soon).
A smart feedback landing page that asks the right questions to learn more behind every customer experience.
Build your own customer database (CRM) for your email marketing and retargeting campaigns while complying with local privacy laws.
Automatically synch your customer contact profile data with your favourite tools including Mailchimp, Active Campaign, Zendesk and Jira (more integrations coming soon).
Extensive how-to knowledge-base with timely local support through email, phone and video conferencing plus periodic customer success calls.
Track the star ratings and volume of reviews of up to three competitors per location.
Automatically categorize your online reviews into topics and sentiment plus identify your best & worse performing product or food menu items.
Automatically respond to rating-only Google reviews with random response templates. Ideal for businesses that receive many online reviews without text.
Import your own first party feedback and review data from any unsupported source.
Even faster response time for your support and feature requests with monthly customer success calls.